For years, the Business Manager role has been misunderstood. Some viewed it as the person who handles paperwork. Others viewed it as the person who sells products. And unfortunately, some customers still walk into a dealership expecting a high-pressure sales pitch once they leave the salesperson's office. But the best Business Managers I've had the privilege of working with and coaching over the last 20 years know something different: They're not product sellers. They're cust

In my work with dealers across the country, one thing has become crystal clear: the most successful F&I departments are not operating...

After 16 years with the same company and working at four of their locations, I can confidently say that no two stores were ever the same....

The world of F&I Managers in the Boating Industry has never been a smooth sailing journey, and the recent challenges brought on by the...